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As an employee, you will have more than just health insurance - you have at your disposal a host of dedicated resources to guide you during ANY and ALL of your healthcare needs.

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How can Connect & Care improve my health and healthcare experience?

Your employer has partnered with Connect & Care to provide you with superior options to be healthier, enjoy higher quality of care, and reduce the costs of care. Explore our Care Categories and the services within each category. These services are fluid across the categories and your access is unrestricted. You can choose how and when you want to use the services.

Care Service Categories

Care Coordination

Care coordination involves deliberately organizing patient care activities and sharing information among all of the participants concerned with a patient's care to achieve safer and more effective care. This means that the patient's needs and preferences are known ahead of time and communicated at the right time to the right people, and that this information is used to provide safe, appropriate, and effective care to the patient. (www.ahrq.gov)
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    Connect & Care Tools

    Connect & Care provides you with more than 15 care specific tools that can be used at any time during your healthcare journey. Whether you are in the hospital, other care setting, or in between doctor appointments. Connect & Care staff are also available to lend a helping hand to get the job done!
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    Medication Review

    Medication errors are a significant cause of problems in your healthcare. Connect & Care has a tool in our toolbox that will allow you to monitor your medications at any time. It can compare medications at different points along your care journey. You also have access to pharmacists and physicians if you have questions about your medications. We collaborate with you doctor as well.
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    Concept Clarification

    Medicine is a very complex and daunting entity. Understanding the “small things” is as important as understanding the big picture. At Connect & Care, we pride ourselves as a communication company, and not knowing certain medical concepts can limit effective communication. So if you have a question about something related to medicine or more specifically your care, we will give you the know how to interact with all your care providers. You need only ask, and we will clarify what you want to know.
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    Shoulder Angels

    Trusting your doctor is a key part of the doctor-patient relationship. But knowing that your doctor has YOUR interests at heart is also important. Shoulder Angels at Connect & Care can act in a “second opinion” capacity. Whether you are in the hospital under acute care conditions or are considering options in your upcoming care, engage a Shoulder Angel to help you in your care and treatment decisions.
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    Care Checklists

    A checklist is the easiest way to avoid forgetting things. Forgetting things in medicine can result in bad outcomes, need for extra care, increased cost of care and even dealth. In every industry where safety is the highest priority, in aviation and mining for example, checklists are used at every step in the process. In healthcare, where safety is also considered a high priority, checklists are infrequently and inconsistently used. HOWEVER, Connect & Care puts checklists in place for all aspects of your care. The Patient Care Toolbox contains more than 10 checklists that ensures that critical items are addressed.
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    Surgical Care Surveillance

    Any time that surgery is a part of your health care journey, advanced preparation is critical to a successful outcome. At Connect & Care our Surgical Care Surveillance program involves preoperative, postoperative, and surgical convalescence monitoring. We will help you better understand the surgery, provide a preoperative checklist, ensure realistic expectations, provide a “check-in” while you are in the hospital, and help insure that your postoperative care is well coordinated and stays on track.
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    Patient Support

    Anyone who has ever needed care knows that there is nothing simple about healthcare. The medical system that surrounds something as simple as an office visit, lab tests, surgery, or a hospital stay, can be overwhelming. Knowing that you can have a question answered, need assistance with finding resources, or want an unbiased confidant to discuss a medical concern, the Connect & Care team is there for you.
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    Almost Medical School

    At the heart of Connect & Care is communication and understanding. Too often in medicine healthcare professionals underestimate the ability for nonmedical persons to understand medical information. So they either fail to explain, poorly explain, or use confusing examples or terminology. The “Almost Medical School” feature provides a platform for a more in-depth discussion and information about your care. If you have been trying to understand your care or the care of a family member, you may have questions as a result of your research. Sometimes the information you get may cause you to be more confused. The Connect & Care staff will ensure that you have a fundamental grasp of the medical issues and provide you with the background to better discuss and evaluate the care with your providers.
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    Insurance Intelligence

    Sometimes the insurance issues about your care are more difficult to understand than the actual care itself. Our dedicated team of Connect & Care insurance experts have decades of experience dealing with all payer types including Medicare, Medicaid, managed care programs and commercial providers. We will help you understand the cost of your care, the appropriateness of the care, and ways to limit your own personal cost.
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Care Navigation

Care navigation refers to the assistance offered to patients in “navigating” through the complex health-care system to overcome barriers in accessing quality care and treatment. The Connect & Care care navigators help assist patients to overcome barriers to care. Knowing which steps to take on your healthcare journey are critical to achievin good health, safe care, optimal outcomes, and the least costly care. Connect & Care is committed to helping you on your journey.
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    Care Navigation

    Successful navigation of any health care journey requires a roadmap. Some patients have a daily healthcare journey, and others may have only a few healthcare journeys each year. Regardless, every journey starts with a care event (for example, a doctor visit or Emergency Department visit) and the goal should be to end the journey at the destination of safe care, quality care and reasonable cost of care. All too often people providing care cannot effectively communicate the next steps, directions, expectations, and outcomes. In most healthcare journeys, there may be more than one way to get to the same destination. Not knowing which way go or how to get back on track after straying off the path can result in poor quality of care and bad outcomes. Connect & Care’s Care Navigators are your healtchcare GPS. They will guide you through your journey at any time and will stay with you until you get to your destination.
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    Connect & Care Tools

    Connect & Care provides you with more than 15 care specific tools that can be used at any time during your healthcare journey. Whether you are in the hospital, other care setting, or in between doctor appointments. Connect & Care staff are also available to lend a helping hand to get the job done!
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    Shoulder Angels

    Trusting your doctor is a key part of the doctor-patient relationship. But knowing that your doctor has YOUR interests at heart is also important. Shoulder Angels at Connect & Care can act in a “second opinion” capacity. Whether you are in the hospital under acute care conditions or are considering options in your upcoming care, engage a Shoulder Angel to help you in your care and treatment decisions.
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Patient Advocacy

At the heart of patient advocacy lies the ideal that patients and families should be treated with respect and as an equal partner in the healthcare process. Connect & Care patient advocates help patients and families contribute equally on a healthcare team. They can serve as a go-between for all providers. Depending on a patient or family’s needs, the Connect & Care advocates can provide medical guidance, financial and insurance guidance, ethical challenges, legal considerations, and crisis resolution representation. Communication is the strongest ally in healthcare and the primary focus for Connect & Care.
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    Patient Advocacy

    It is not uncommon for the patient to feel like a victim. Patients can feel overwhelmed because of their specific illness or condition, or the way their illness or condition is being managed. Patients may feel that the healthcare machine strip them of their voice and even their dignity. Patients may feel like they are being “spoken to or spoken about” instead of “spoken with”. Connect & Care will communicate on your behalf to ensure that the people taking care of you are talking with you and engaging your concerns about the care. How do we do this? We reach out to the provider or facility to let them know your care concerns and ensure that you are satisfied with their communication about your concerns. We help to maintain open dialog until your concerns have been addressed and resolved to the extent that they realistically can be resolved. Connect & Care is on your side!
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    Patient Support

    Anyone who has ever needed care knows that there is nothing simple about healthcare. The medical system that surrounds something as simple as an office visit, lab tests, surgery, or a hospital stay, can be overwhelming. Knowing that you can have a question answered, need assistance with finding resources, or want an unbiased confidant to discuss a medical concern, the Connect & Care team is there for you.
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    Almost Medical School

    At the heart of Connect & Care is communication and understanding. Too often in medicine healthcare professionals underestimate the ability for nonmedical persons to understand medical information. So they either fail to explain, poorly explain, or use confusing examples or terminology. The “Almost Medical School” feature provides a platform for a more in-depth discussion and information about your care. If you have been trying to understand your care or the care of a family member, you may have questions as a result of your research. Sometimes the information you get may cause you to be more confused. The Connect & Care staff will ensure that you have a fundamental grasp of the medical issues and provide you with the background to better discuss and evaluate the care with your providers.
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    Insurance Intelligence

    Sometimes the insurance issues about your care are more difficult to understand than the actual care itself. Our dedicated team of Connect & Care insurance experts have decades of experience dealing with all payer types including Medicare, Medicaid, managed care programs and commercial providers. We will help you understand the cost of your care, the appropriateness of the care, and ways to limit your own personal cost.
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Personal Health Record

A personal health record (PHR) is electronic health information resource that allows individuals to maintain personal health records and improve health decision-making. An individual owns and manages their own information in the PHR but may link to other systems. Connect & Care’s PHR is unique amongst Personal Health Records because it is directly tied to an expert staff that helps individuals better manage their information, their care and ultimately their quality of care.
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    Connect & Care Tools

    Connect & Care provides you with more than 15 care specific tools that can be used at any time during your healthcare journey. Whether you are in the hospital, other care setting, or in between doctor appointments. Connect & Care staff are also available to lend a helping hand to get the job done!
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    Medication Review

    One of the most critical elements of taking care of one’s personal health is proper medication management. Medication errors cost healthcare over $300,000,000,000 annually. It results in unnecessary hospitalizations, complications in care, and fatal outcomes. Appropriate management of your medication list is a fundamental priority for Connect & Care. Our medication Reconciliation Tool provides a simple design that helps to keep track of your medications, sure your medications, and compare your medications are healthcare journey changes. Our Connect & Care pharmacists and doctors are available to discuss your medications and provide background surveillance looking for potential drug-drug interactions. We also work with your prescriber and pharmacy to maximize the efficiency of your medication list, and the amount of money you spend on your medications.
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    Disease Management

    Disease management is a systematic intervention employing multiple treatment modalities designed to manage or prevent a chronic condition. The goal of disease management is to identify individuals at risk for one or more chronic conditions, to promote self management and to address the illnesses or conditions with maximal clinical outcome, effectiveness, and efficiency regardless of the treatment setting. Disease management uses a group of coherent interventions designed to prevent or manage the chronic conditions by employing systematic multidisciplinary and potentially implying multiple treatment modalities. These efforts must be maintained throughout the continuum of care.
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    My Health History

    The availability to view a concise synopsis of your care is critical to optimal health care decision-making. Having a record of care that you’ve received is paramount. The My Health History section provides a comprehensive medical profile. Just as all the other parts of your Personal Health Record, this information is immediately available, and can be shared with your care providers and those you designate as part of your care team.
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    My Labs

    Part of the Personal Health Record includes maintaining an up-to-date and reference laboratory results to monitor data over time. Your laboratory studies are immediately available for review as well as can be shared with your care providers and care designees.
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    My X-rays

    Maintaining in up-to-date reference and detailed information about your imaging data is important. They can provide the necessary information to guide care, reference previous tests, and avoid tests that increase costs or expose you to unnecessary radiation. This information can also be shared with your care providers or care designates.
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    My Next Appointment

    Every visit with your doctor or other care providers should maximize the communication between you and that provider. Because subscribers to Connect & Care have higher levels of engagement, their healthcare interactions need to be optimized and a two-way flow of information needs to exist. Our revolutionary tool - My Next Appointment - allows you to direct the conversation. You can let your doctor know either before your visit or at the time of your visit what you’re care concerns are. This way your doctor visit is transformed into a dialogue.
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    My Documents

    Paperwork is a part of every person’s medical care. The My Document section allows you to keep all your important documents at the tip of your fingers or at the scroll of a mouse. It houses important documents like Do Not Resuscitate orders, Healthcare Power of Attorney, or other documentation that supplements your personal medical record. The information is easily retrievable and can be visualized as well as transmitted.
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    My Health Information Exchange

    The future of medicine is interoperability and interconnected information. Fortunately Connect & Care is one of the only organizations that provides a patientcentric approach to information exchange. We provide you with a Universal Patient Identifying Number which allows you to send and receive information effortlessly. You can import information from other digital healthcare sources and you can send your information. You can easily import or export CCD documents as well. Just because the rest of medicine is lagging behind, we are paving the way to optimal health through secure health information exchange.
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Case Management

Connect & Care has a specialized team of case managers. The Case Management Society of America defines Case management as a collaborative process of assessment, planning, facilitation, care coordination, evaluation, and advocacy for options and services to meet an individual’s and family’s comprehensive health needs through communication and available resources to promote quality, cost-effective outcomes. The 2 keywords that summarize Case Management are the fundamental premises upon which Connect & Care is built – COMMUNICATION and COORDINATION. For individuals with complex care needs, your case manager will be your personal care assistant ensuring maximum communication and coordination to optimize your health care journey outcome.
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Preventive Health

Connect & Care is committed to the fundamental premises of preventive health. Our goal is to promote, maintain, protect the health, well-being, and healthcare of individuals to prevent or reduce the burden of disease, disability and death. The comprehensive program and suite of tools available to subscribers will make these goals realistically achievable.
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    Health Screening

    Connect & Care believes that if you do not make time for health, will have to make time for disease. We utilize direct communication techniques to ensure that patients are meeting the required preventive health task force screening milestones. Clinical record keeping and notifications are the mainstay to ensure routine follow-ups.
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    Lifestyle Monitoring & Management

    On any given day the number of healthy people is 5-7 times greater than the number of those with chronic medical conditions. This is why Connect & Care places a high value on lifestyle management. We provide health risk assessments, tailored wellness programs, early intervention lifestyle management programs for smoking cessation, and body weight management. Dietary and nutritional counseling are also significant components to maintain a healthy lifestyle. If we make more time for health we will need to spend less time taking care of disease.
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Once your enrollment is confirmed you will be given full access to the Connect & Care site and the team of resources. We will work together to make your path to better health a successful journey.